Refund Policy

All payments made for website development, mobile applications, software development, API integrations, custom dashboards, branding, and digital services are non-refundable. By making a payment, the client acknowledges and agrees to this policy.

Project payments include deposits, milestone payments, final balance payments, and any other fees charged in connection with the delivery of our services. Once a payment is made, it is considered earned and allocated toward project resources, development time, and operational costs.

Deposits and milestone payments are non-refundable. Deposits are required to secure project commencement and allocate developer resources. Advance payments are treated as committed funds for the specific project and are not eligible for refund under any circumstances.

Clients are encouraged to review project requirements carefully before making payment. The deposit confirms your commitment to the project and enables us to begin allocating resources, scheduling development time, and commencing work.

Due to the nature of custom digital services, refunds are not provided once work has commenced. Custom development involves significant investment of time, expertise, and resources that cannot be recovered or resold.

The following services are explicitly non-refundable:

• Website design and development
• Mobile application development
• Custom software and system development
• API integration and automation services
• UI/UX design and prototyping
• Branding and graphic design
• Consultancy and strategy services
• Domain registration and hosting setup fees
• Third-party plugin, theme, or software licences purchased on the client's behalf

If a client cancels a project after work has started, no refund shall be issued for completed work or resources already allocated. The client remains liable for all work performed and expenses incurred up to the date of cancellation.

In the event of cancellation before work has commenced, the deposit may be retained as an administrative fee to cover preliminary project planning, resource allocation, and scheduling costs already undertaken.

CoachMedia Web Tech reserves the right to cancel a project and terminate the agreement if the client breaches the terms of service, fails to provide required materials or feedback within a reasonable timeframe, or engages in conduct that makes continued cooperation impracticable.

Once a project phase, milestone, or deliverable has been completed and approved by the client, no refund will be issued for that completed work. Approval of deliverables is deemed final acceptance of the work product.

Source code, design files, and project assets remain the property of CoachMedia Web Tech until all outstanding payments have been received in full. Partial or incomplete payment does not entitle the client to receive or use unfinished or completed project materials.

All digital products, including but not limited to source code, design files, documentation, and media assets, are delivered electronically. Due to the intangible nature of digital deliverables, all sales are final once files have been delivered or made accessible to the client.

Clients are responsible for ensuring that their technical infrastructure is capable of receiving, storing, and utilising digital deliverables. We are not responsible for data loss occurring after delivery.

Custom software, websites, and applications are built specifically for each client according to their unique requirements. Because these products are bespoke and cannot be resold or reused for other clients, they are not eligible for return or refund.

Delivery delays caused by clients failing to provide required information, feedback, or approvals do not qualify for refunds. Timelines are predicated on timely client collaboration, and delays attributable to the client do not constitute a breach by CoachMedia Web Tech.

Chargebacks initiated without valid justification may result in permanent service suspension. Clients agree not to initiate chargebacks, disputes, or payment reversals through their financial institution without first contacting CoachMedia Web Tech to attempt resolution.

If a chargeback is initiated in bad faith or without prior communication, CoachMedia Web Tech reserves the right to:

• Permanently suspend all services and access to deliverables
• Terminate any ongoing or future business relationship
• Pursue legal remedies to recover damages and costs incurred
• Report fraudulent chargeback activity to relevant authorities and payment processors

We encourage clients to raise any payment concerns directly with us before resorting to chargeback procedures.

If you have any questions or concerns regarding this Refund Policy, please contact us before making any payment:

CoachMedia Web Tech
Email: coachmediawebtechnologies@gmail.com
Website: www.coachmediaweb.com

By engaging our services and making a payment, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy in its entirety.